Microsoft Exam MB-230 Topic 2 Question 86 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 86
Topic #: 2

[All MB-230 Questions]

You are customizing an Omnichannel for Customer Service implementation.

A call center wants to enable a chat channel for unauthenticated chats with the following requirements:

* Chat must auto detect a customer for agents.

* A chat widget must be embedded in a specific domain.

You need to customize the solution that meets the requirements.

Which two options you should select? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Awidget location

Bproactive chat

Cvisitor location

Dpre-chat survey

Show Suggested Answer

Suggested Answer: A, B

by Tammi at Mar 24, 2025, 09:05 AM

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Alease

14 days ago

I think we should go with widget location and pre-chat survey, as they will ensure a seamless customer experience.

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Casie

14 days ago

B and D, for sure. Proactive chat and a pre-chat survey? Sounds like a party! Let's get this customer service fiesta started!

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Gary

15 days ago

A and D, all the way. Placing the chat widget and getting that pre-chat info? Chef's kiss! *kisses fingers*

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Ruby

16 days ago

I'm going with A and C. Embedding the chat widget in the right domain and knowing the visitor's location are key. Easy peasy!

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Joseph

17 days ago

I'm not sure about visitor location, but I think proactive chat and pre-chat survey could also be useful for this implementation.

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Marci

20 days ago

I agree with Novella, those options will help auto detect customers and embed the chat widget in a specific domain.

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Cordie

22 days ago

B and D, no doubt. Proactive chat and a pre-chat survey are the way to go. Gotta get all that juicy customer info!

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Jacklyn

3 days ago

Definitely, a pre-chat survey can help gather important information upfront to personalize the chat experience.

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Luis

6 days ago

Agreed, proactive chat is essential for engaging customers before they even start chatting.

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Novella

24 days ago

I think we should select widget location and visitor location.

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Chu

1 months ago

A and C, of course! You gotta know where the customer is to auto-detect them, am I right?

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Hollis

24 days ago

Absolutely, knowing the visitor location is crucial for auto-detection. A and C it is.

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Glen

25 days ago

Yes, you're right! A and C are the correct options for auto-detecting the customer.

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