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Microsoft Exam MB-230 Topic 2 Question 59 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 59
Topic #: 2
[All MB-230 Questions]

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?

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Suggested Answer: A

by Becky at Mar 05, 2024, 10:34 PM

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Desmond
12 months ago
I see your point, Marilynn. Al suggestions could definitely help in deriving insights from past customer interactions.
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Marilynn
12 months ago
But what about Al suggestions? Wouldn't that be useful for analyzing historical data too?
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Celia
12 months ago
I agree with Marvel, Real-time customer sentiment makes sense for historical analytics.
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Marvel
1 years ago
I think when Customer Service historical analytics is enabled, Real-time customer sentiment is automatically enabled.
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Marcos
1 years ago
Ah, the age-old dilemma of choosing the right answer in a certification exam. I say we all just go with D) AI suggestions and hope for the best. Who needs to understand the actual features when you can just guess, right? *wink wink*
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Jessenia
1 years ago
I'm leaning towards C) AI topic clustering. I mean, if you're analyzing historical customer service data, the system should be able to automatically group similar issues or topics together, right? That seems like a logical feature to have.
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Donte
1 years ago
I think the answer is B) Forecasting. When you enable Customer Service historical analytics, the system automatically starts generating forecasts based on the data, right? That's a key feature that comes with it.
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Madonna
1 years ago
Good idea, we should double-check to be certain.
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Luisa
1 years ago
Let's check the documentation to confirm.
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Dorian
1 years ago
Maybe it's a combination of options?
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Mariko
1 years ago
I disagree, I think it's B) Forecasting.
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Aliza
1 years ago
Actually, I'm pretty sure it's C) AI topic clustering.
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Charlette
1 years ago
No, I believe it's D) AI suggestions.
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Florencia
1 years ago
I think it's A) Real-time customer sentiment.
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Laila
1 years ago
Hmm, this question is a bit tricky. I'm not sure if I should go with Real-time customer sentiment or AI suggestions. They both seem like plausible options.
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