Microsoft Exam MB-230 Topic 2 Question 51 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 51
Topic #: 2

[All MB-230 Questions]

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

AAssign each queue a workstream.

BAdd a chatbot to the workstream.

CEmbed a chat widget in the portal.

DAssign chatbots to appropriate queues.

Show Suggested Answer

Suggested Answer: B, C, E

CE: Prerequisites

Before you integrate Power Virtual Agents bots in Omnichannel for Customer Service, check the following:

* Azure Application ID - You'll need an application registered on the Azure portal before connecting to Omnichannel for Customer Service.

* Bot - You must have a pre-configured bot that can integrate with Omnichannel for Customer Service.

* Product licenses - You need a product license for Power Virtual Agents

* Role - You must have the Omnichannel administrator role.

B: In Omnichannel Administration, after the Power Virtual Agents bot is created and configured to work with Omnichannel for Customer Service, you can configure it to hand off conversations to queues. To receive incoming messages, you must add the bot to at least one queue.

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

by Sylvia at Aug 31, 2023, 09:03 AM

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Ezekiel

1 months ago

Option D all the way! Gotta make sure those chatbots are in the right queues, or else they'll be wandering around like lost puppies. Maybe we should throw in a few emojis to keep them company.

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Filiberto

2 months ago

Option A? Really? Assigning queues to workstreams? Sounds like a job for a human resources professional, not a tech person. Next thing you know, they'll be asking us to configure the coffee machine.

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Flo

21 hours ago

D) Assign chatbots to appropriate queues.

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Beula

3 days ago

C) Embed a chat widget in the portal.

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Charolette

26 days ago

B) Add a chatbot to the workstream.

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Jovita

2 months ago

Hmm, Option C is tempting. Embedding a chat widget in the portal could be a game-changer. Imagine the users being able to chat with the chatbot while they're browsing the site. It's like having a personal assistant right there on the page.

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Barabara

17 days ago

C) Embed a chat widget in the portal.

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Hana

1 months ago

B) Add a chatbot to the workstream.

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Dyan

2 months ago

A) Assign each queue a workstream.

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Adelle

2 months ago

I'm going with Option B. Adding a chatbot to the workstream sounds like the way to go. It's like a superhero joining the team, except this one knows how to hold a conversation.

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