ISM Exam INTE Topic 2 Question 27 Discussion

Actual exam question for ISM's INTE exam

Question #: 27
Topic #: 2

[All INTE Questions]

Over the past 90 days, a buying company's manufacturing engineers have reported an increase in the number of defective parts received from a key supplier. The engineers report that there are three different types of defects occurring, and that they are all being discovered during production. The supplier states that it does not have enough resources to assess the root cause of the three types of defects all at one time. Which of the following should the buying firm do in this instance?

AWork with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

BCalculate the number of times each of the defect types have occurred over the past 90 days, and instruct the supplier to work on finding the root cause of the defect with the highest frequency

CCalculate the number of times each of the defect types have occurred over the past two weeks, and instruct the supplier to work on finding the root cause of the defect with the highest frequency

DWork with engineering to submit three corrective action requests and ask the supplier to address all three

Show Suggested Answer

Suggested Answer: A

Working with engineering to assess the impact of each defect type on customers helps prioritize corrective actions effectively. Addressing the defect with the highest customer impact first ensures that resources are focused on the most critical issues, improving product quality and customer satisfaction.

by Antione at Jun 16, 2025, 02:24 AM

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Mireya

16 hours ago

I think we should prioritize the defect type with the highest customer impact first.

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Nohemi

6 days ago

Option A seems like the way to go. Understanding the customer impact is key to prioritizing the issues and helping the supplier focus on the most critical one first.

upvoted 0 times

Reita

3 days ago

A) Work with engineering to determine the impact each defect type has on the customer base and assist the supplier in prioritizing and solving the defect type with the highest customer impact first

upvoted 0 times

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