An enterprise is currently experiencing an unacceptable 8% processing error rate and desires to manage risk by establishing a policy that error rates cannot exceed 5%. In addition, management wants to be alerted when error rates meet or exceed 4%. The enterprise should set a key performance indicator (KPI) metric at which of the following levels?
Setting KPIs:
A Key Performance Indicator (KPI) should be set at a level that allows for early detection and response to deviations from desired performance levels.
In this case, management wants to be alerted when error rates meet or exceed 4%, even though the acceptable limit is 5%.
Alert Threshold:
Setting the KPI at 4% ensures that management receives timely alerts before reaching the unacceptable error rate of 5%.
This approach enables proactive management and correction of processes to maintain error rates within acceptable limits.
Reference:
ISA 315 (Revised 2019), Anlage 5 discusses the importance of monitoring and setting appropriate thresholds for performance and risk indicators to manage and mitigate risks effectively.
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