Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location PL
Mob_nav_barsMENU

Isaca Exam CGEIT Topic 9 Question 93 Discussion

Actual exam question for Isaca's CGEIT exam
Question #: 93
Topic #: 9
[All CGEIT Questions]

Which of the following should a CIO review to obtain a holistic view of IT performance when identifying potential gaps in service delivery?

Show Suggested Answer Hide Answer
Suggested Answer: A

To obtain a holistic view of IT performance and identify potential gaps in service delivery, a CIO should review Key Performance Indicators (KPIs). KPIs are quantifiable measures that reflect the critical success factors of an organization and provide a comprehensive overview of performance across various aspects of IT service delivery, including efficiency, effectiveness, quality, and compliance with agreed service levels. While ROI analysis, SLA reporting, and staff performance evaluations offer valuable insights into specific areas, KPIs provide a broader perspective that encompasses various dimensions of IT performance, making them essential for a comprehensive assessment.


by Jade at Jan 22, 2025, 07:02 PM

Limited Time Offer

25%

Off

Get Premium CGEIT Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Veronika
2 months ago
Haha, staff performance evals? That's like trying to figure out the weather by looking at the janitor's mood. SLA reporting is where it's at!
upvoted 0 times
Val
2 months ago
User 2
upvoted 0 times
...
Tasia
2 months ago
User 1
upvoted 0 times
...
...
Marla
2 months ago
I believe ROI analysis is important too, to see if investments are paying off.
upvoted 0 times
...
Shasta
2 months ago
KPIs are great, but I agree that SLA reporting is the way to go for a holistic picture. It covers all the key metrics.
upvoted 0 times
Lynelle
29 days ago
ROI analysis is important too, but SLA reporting is crucial for identifying gaps in service delivery.
upvoted 0 times
...
Cherrie
1 months ago
I agree, SLA reporting gives a comprehensive overview of IT performance.
upvoted 0 times
...
Melynda
2 months ago
KPIs are good too, but SLA reporting covers all the key metrics.
upvoted 0 times
...
Kris
2 months ago
I think SLA reporting is definitely important for a holistic view.
upvoted 0 times
...
...
Gerry
2 months ago
That's a good point, Lili. SLAs can provide valuable insights as well.
upvoted 0 times
...
Lili
3 months ago
I think SLA reporting is also crucial for understanding service delivery gaps.
upvoted 0 times
...
Jacquelyne
3 months ago
I think the correct answer is C. SLA reporting would give the CIO a comprehensive view of IT performance and service delivery.
upvoted 0 times
Gayla
1 months ago
User 1
upvoted 0 times
...
Wava
2 months ago
User 2
upvoted 0 times
...
Lorita
2 months ago
User 1
upvoted 0 times
...
Louis
2 months ago
How can KPIs help a CIO identify potential gaps in service delivery?
upvoted 0 times
...
Amber
2 months ago
What other factors should a CIO consider when evaluating IT service delivery?
upvoted 0 times
...
...
Marla
3 months ago
I agree with Gerry, KPIs are important for measuring performance.
upvoted 0 times
...
Gerry
3 months ago
I think the CIO should review KPIs to get a holistic view of IT performance.
upvoted 0 times
...

Save Cancel
az-700  pass4success  az-104  200-301  200-201  cissp  350-401  350-201  350-501  350-601  350-801  350-901  az-720  az-305  pl-300  

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77