When an enterprise is evaluating potential IT service vendors, which of the following BEST enables a clear understanding of the vendor's capabilities that will be critical to the enterprise's strategy?
A due diligence process is the way to go, no doubt. It's like hiring a personal chef - you want to make sure they can actually cook before you let them loose in your kitchen.
Benchmarking analysis? That's like comparing apples to oranges. Every enterprise is unique, so you need to see how the vendor can adapt to your specific needs.
Independent audit results? Sounds like a bunch of bean counters trying to make things complicated. I just want to know if the vendor can get the job done, no matter what the paperwork says.
Historical SLAs? Psh, that's like trying to judge a book by its cover. You need to see the vendor in action, not just read about their past performances.
A due diligence process is definitely the way to go. I mean, who wants to be the one stuck with a vendor that can't deliver on their promises? It's like hiring a juggler without seeing them in action first.
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