IIBA Exam CCBA Topic 4 Question 96 Discussion

Actual exam question for IIBA's CCBA exam

Question #: 96
Topic #: 4

[All CCBA Questions]

You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the project deliverable. What is the danger in this project requirement?

AAchieving customer satisfaction is a risk, as the project manager cannot control how satisfied the customer will be with the project deliverables.

BAchieving customer satisfaction is an assumption and should be documented in the project scope.

CAchieving customer satisfaction should always map to the quality requirements for the project.

DAchieving customer satisfaction is a subjective requirement and entails a high level of risk of being successfully accomplished.

Show Suggested Answer

Suggested Answer: D

by Charlette at Sep 09, 2024, 03:59 AM

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Izetta

4 days ago

Hold on, is customer satisfaction really a risk? I thought that was the whole point of the project! Option C seems to be the most logical choice here.

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Latonia

14 days ago

That's true, we need to ensure it aligns with the project's quality requirements.

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Truman

17 days ago

I think Option B is the best choice. Treating customer satisfaction as an assumption rather than a requirement is the way to go. That way, the project manager can't be held accountable for something so unpredictable.

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Fannie

18 days ago

I agree, but it can be risky as customer satisfaction is subjective.

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Andrew

18 days ago

Option D is clearly the correct answer. Customer satisfaction is highly subjective and difficult to measure, so it does introduce a significant amount of risk to the project.

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Latonia

22 days ago

I think achieving customer satisfaction is crucial for project success.

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