IIA Exam IIA-ACCA Topic 8 Question 56 Discussion

Actual exam question for IIA's IIA-ACCA exam

Question #: 56
Topic #: 8

An internal auditor performed a review of IT outsourcing and found that the service provider was failing to meet the terms of the service level agreement. Which of the following approaches is most appropriate to address this concern?

AThe organization should review the skill requirements and ensure that the service provider is maintaining sufficient expertise and retaining skilled resources.

BThe organization should proactively monitor the performance of the service provider, escalate concerns, and use penalty clauses in the contract where necessary.

CThe organization should ensure that there is a clear management communication strategy and path for evaluating and reporting on all outsourced services concerns.

DThe organization should work with the service provider to review the current agreement and expectations relating to objectives, processes, and overall performance.

Show Suggested Answer

Suggested Answer: C

by Rickie at Mar 20, 2023, 11:21 AM

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Verlene

8 days ago

I prefer option D. Working with the service provider to review the agreement seems more collaborative.

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Veronica

9 days ago

I agree with Lenna. Escalating concerns and using penalty clauses will ensure they meet the terms.

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Lenna

11 days ago

I think option B is the best approach. We need to monitor the service provider closely.

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