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IFMA CFM Exam Questions
- Topic 1: Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.
- Topic 2: Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
- Topic 3: Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
- Topic 4: Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
- Topic 5: Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
- Topic 6: Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
- Topic 7: Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.
- Topic 8: Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
- Topic 9: Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
- Topic 10: Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
Free IFMA CFM Exam Actual Questions
Note: Premium Questions for CFM were last updated On Apr. 30, 2025 (see below)
Who defines quality within a facility?
Quality in a facility is ultimately defined by the customer (D). While facility managers and service providers establish service standards and operational efficiencies, the end-users' experience and satisfaction levels dictate whether a facility is meeting quality expectations.
IFMA Core Competency: Performance and Quality Management emphasizes that facility managers must align facility operations with customer expectations to ensure service excellence.
ISO 41001 and EN 15221-3 standards highlight that quality should be measured based on customer feedback, performance metrics, and compliance with service level agreements (SLAs).
Facility Manager's Role (A): Responsible for implementing and managing quality programs but does not independently define quality.
Service Contract Provider's Role (B): Ensures service delivery but follows predefined standards.
Facility Team's Role (C): Supports quality initiatives but does not solely determine the standard of quality.
What is the primary leadership goal for a Facility Manager?
The primary leadership goal for a Facility Manager is to help clients and customers succeed (Option B).
Why Option B is Correct?
Facility Managers (FMs) play a strategic role in aligning facility operations with business success.
They must ensure the built environment supports productivity, safety, and efficiency for all stakeholders.
IFMA's Leadership & Strategy Core Competency states that FM professionals should focus on how facility management contributes to business and client success.
Why Other Options Are Incorrect?
Option A (See the big picture): While strategic thinking is important, the goal of leadership is to drive results for clients and stakeholders.
Option C (Be the go-to person for FM issues): Being a knowledge expert is valuable, but leadership extends beyond technical expertise to driving organizational success.
IFMA Core Competency: Leadership & Strategy -- Focus on delivering value to clients and customers.
Source: IFMA Leadership & Communication Guide (IFMA, 2023).
What is a technical measure that prevents unauthorized people from gaining access to a facility work order system?
The best security practice to prevent unauthorized access is Identification and Authentication. This process ensures that only authorized personnel can access a facility's work order system by:
Using secure logins (e.g., username/password, biometrics, multi-factor authentication).
Verifying user identities before granting system access.
Implementing role-based permissions to control system functions per user authorization level.
While data encryption (Option B) secures stored data, it does not control system access. Similarly, a proprietary user interface (Option C) is not a security measure on its own, and an HR employee database (Option D) is unrelated to system security.
What is the definition of "real property"?
Real property refers to land and anything permanently attached to it, including buildings, structures, and fixed machinery or equipment. This includes:
Land -- Natural terrain, lots, plots.
Buildings -- Homes, commercial offices, industrial spaces.
Fixed Equipment -- Machinery installed as part of the property (e.g., HVAC systems, elevators).
In contrast, personal property (Option A & D) includes movable items like furniture and appliances, while undeveloped land (Option B) does not account for infrastructure.
When a facility manager initiates an office relocation project, which item is completed first?
The project charter is the first step in initiating any office relocation project. It serves as the formal authorization that outlines:
Project scope -- Defines what is included/excluded.
Objectives -- Establishes the purpose and expected outcomes.
Key stakeholders -- Identifies project sponsors, decision-makers, and involved teams.
Preliminary timeline and budget -- Provides a high-level cost estimate and schedule.
Without a project charter, there is no official approval or framework for developing the program, securing budgets, or signing new leases.
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