IFMA Exam CFM Topic 3 Question 2 Discussion

Actual exam question for IFMA's CFM exam

Question #: 2
Topic #: 3

[All CFM Questions]

An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

AUse the data to attract new clients.

BUse the data in the creation of its future service level agreements.

CUse the data for salary increases.

DUse the data for bonus payments from its clients.

Show Suggested Answer

Suggested Answer: B

Service delivery data should be used to enhance Service Level Agreements (SLAs) by:

Benchmarking performance to set realistic, data-driven goals.

Identifying inefficiencies and implementing targeted improvements.

Providing accountability in vendor and in-house service expectations.

Using the data for marketing (A), salary increases (C), or bonus payments (D) does not directly enhance operational performance.

by Jina at Mar 07, 2025, 09:12 PM

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Milly

1 months ago

Using the data for bonus payments from clients could also motivate employees to strive for continuous improvement.

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Lauran

1 months ago

I agree with Marleen. It will help the organization improve its services based on the data collected.

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Marleen

1 months ago

I think using the data in the creation of future service level agreements is the best option.

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Ming

1 months ago

Hmm, I was tempted to go with D for the bonus payments, but B is clearly the best answer. Who doesn't love a good SLA, am I right?

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Mireya

19 days ago

Using the data for salary increases might motivate employees, but focusing on SLAs is more strategic for improvement.

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Alethea

25 days ago

Definitely, SLAs help set clear expectations and drive better performance.

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Zachary

1 months ago

I agree, using the data in the creation of future service level agreements is key for continuous improvement.

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2 months ago

B) Using the data to create better service level agreements seems like the most logical choice here. That'll help the organization deliver continuous improvement in its services.

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Shanda

1 months ago

B) Using the data to create better service level agreements seems like the most logical choice here. That'll help the organization deliver continuous improvement in its services.

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Fernanda

1 months ago

A) Use the data to attract new clients.

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