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ICF Exam ICF-ACC Topic 2 Question 5 Discussion

Actual exam question for ICF's ICF-ACC exam
Question #: 5
Topic #: 2
[All ICF-ACC Questions]

Your client is frustrated that she is frustrated. She should have been over this mishap in her work a long time ago. She is talking very negatively about herself: "Why can't I get over this..." The best response is:

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Suggested Answer: D

Comprehensive and Detailed Explanation:

Option D aligns with Competency 7, 'Evokes Awareness' (7.3 -- Offers reframes to shift perspective), by gently encouraging the client to see her frustration in a new light without judgment (Competency 4.1). It fosters curiosity and supports Ethics Section 1.1 (respecting client experience).

Option A is overly personal and directive, breaching Competency 2.2. Option B dismisses the client's current state, missing Competency 6.1 (acknowledges emotions). Option C risks sounding accusatory, undermining trust (Competency 4.1). D best facilitates awareness and growth.


by Gail at Mar 20, 2025, 09:27 AM

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Elmira
11 days ago
A) Tell the client that you like her a lot and that she should not be so negative.
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Maile
15 days ago
C) Ask the client if she always is this negative about herself.
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Mammie
19 days ago
B) Remind the client that coaching is forward-looking.
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Lezlie
26 days ago
Option D is the most appropriate response. As a coach, it's important to validate the client's feelings while also guiding them towards a more positive perspective.
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Theola
28 days ago
Haha, option A is like telling someone to 'just be happy!' - not very helpful! D is definitely the way to go here.
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Lashaunda
29 days ago
I agree, D is the right answer. Reminding the client that their feelings are valid and trying to reframe the situation is a much better strategy than just telling them not to be negative.
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Deeanna
7 days ago
Coach: Sometimes people become frustrated when something is really important to them---might this be the case here?
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Hannah
8 days ago
Client: Why can't I get over this...
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Providencia
1 months ago
D) Invite a reframe and say that sometimes people become frustrated when something is really important to them---might this be the case here?
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Coleen
1 months ago
Option D is the best response. Inviting a reframe and acknowledging the importance of the issue to the client is a more empathetic and solution-focused approach.
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Diane
21 days ago
Coach: It's okay to feel frustrated, let's work together to find a way forward.
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Arminda
27 days ago
Client: You're right, maybe this is more important to me than I realized.
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Vanesa
28 days ago
D) Invite a reframe and say that sometimes people become frustrated when something is really important to them---might this be the case here?
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