One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have the greatest affect on the ____________ most valued outputs.
Customer, customer, customer - that's the name of the game here. D is the way to go, no doubt about it. Unless the test writers are feeling particularly sadistic today...
I'm going with D. After all, the customer is king, and the SIPOC is all about pleasing them, right? Unless the test is trying to trick us... *nervous laughter*
D seems like the obvious answer to me. The whole point of a SIPOC is to map out the process from the customer's perspective, so that has to be the key consideration.
Curtis
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