IASSC Exam ICYB Topic 3 Question 88 Discussion

Actual exam question for IASSC's ICYB exam

Question #: 88
Topic #: 3

[All ICYB Questions]

Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?

AInternal Failure Cost

BPrevention Cost

CExternal Failure Cost

DAppraisal Cost

Show Suggested Answer

Suggested Answer: B

by Frank at Mar 19, 2025, 02:40 PM

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Latricia

21 hours ago

I disagree, I think this would be considered an external failure cost. The customer had to deal with the issue after purchasing the product.

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Ronna

6 days ago

The issue with the zoom lens seems like an internal failure cost to me. The manufacturer should have caught this during their quality control checks.

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Lai

8 days ago

But wouldn't it also be considered an External Failure Cost since it was discovered by the customer?

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Lenna

10 days ago

I agree with Geoffrey, because the gear was installed improperly by the manufacturer.

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Geoffrey

12 days ago

I think it would be categorized as Internal Failure Cost.

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