IASSC Exam ICYB Topic 2 Question 56 Discussion

Actual exam question for IASSC's ICYB exam

Question #: 56
Topic #: 2

[All ICYB Questions]

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

ADesirable

BBeneficial

CCritical-to-Quality

DPreferred

Show Suggested Answer

Suggested Answer: E

by Antione at Nov 24, 2023, 06:30 PM

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Bettyann

1 months ago

If the question was about what the customer 'prefers', I'd go with D. Preferred. But since it's about 'Voice of the Customer', I think C. Critical-to-Quality is the way to go. Gotta love those critical-to-quality attributes!

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Virgie

1 months ago

I'm going with B. Beneficial. I mean, isn't that what we're all aiming for? To deliver products and services that are beneficial to the customer? Seems like a no-brainer to me.

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Gracia

14 days ago

I think C. Critical-to-Quality is more important. It focuses on the key attributes that customers value the most.

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Vernice

1 months ago

Haha, this is easy! The answer is clearly C. Critical-to-Quality. I mean, who doesn't love a good 'critical-to-quality' attribute? It's like the holy grail of customer satisfaction!

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Renato

19 days ago

Yes, C. Critical-to-Quality is essential for delivering a product or service that truly meets customer expectations.

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Lawanda

20 days ago

Absolutely, focusing on critical-to-quality attributes ensures that we are meeting the customers' most important needs.

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Barb

24 days ago

I agree, C. Critical-to-Quality is definitely the key attribute to focus on for customer satisfaction.

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Francesco

2 months ago

Hmm, I think D. Preferred might also be a valid answer. After all, we're trying to determine what the customer prefers, right?

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Kanisha

13 days ago

Well, both C. Critical-to-Quality and D. Preferred could be important in understanding customer needs.

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Cheryll

15 days ago

I still believe D. Preferred is a valid option for determining customer preferences.

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Bronwyn

1 months ago

I still think D. Preferred could be a valid answer. We want to know what the customer prefers in order to improve our product or service.

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Lavera

1 months ago

I agree with you, C. Critical-to-Quality makes sense. It's all about meeting the customer's expectations.

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Julene

1 months ago

I think C. Critical-to-Quality is the correct answer. We need to focus on the attributes that are critical for customer satisfaction.

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Eladia

1 months ago

I agree, C. Critical-to-Quality is essential for Voice of the Customer.

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Gail

2 months ago

I think C. Critical-to-Quality is the correct answer.

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Ressie

2 months ago

I'm pretty sure the correct answer is C. Critical-to-Quality. This is a fundamental Lean Six Sigma technique to identify the most important requirements from the customer's perspective.

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Arminda

1 months ago

Yes, C. Critical-to-Quality helps prioritize what aspects of a product or service are most important to customers.

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Taryn

1 months ago

I agree, C. Critical-to-Quality is essential for understanding what customers truly value.

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Tamekia

2 months ago

Yes, Critical-to-Quality helps us focus on what truly matters to the customer.

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Gianna

2 months ago

I agree, C) Critical-to-Quality is the correct answer.

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Maybelle

2 months ago

I think A) Desirable could also be a valid option, as customers may also value attributes that they desire but are not necessarily critical to quality.

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Nilsa

2 months ago

I agree with Truman, C) Critical-to-Quality is the correct answer because it focuses on the key attributes that are most important to customers.

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Truman

2 months ago

C) Critical-to-Quality

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