One of the 5S approaches to eliminating waste is to minimize work activities that are out of the ordinary thereby requiring unusual decisions and actions to accomplish the correct things. This 5S tool is called __________________.
Ha, this exam is really trying to catch us out! I'm going with Standardizing - it's the only one that directly addresses eliminating unusual decisions and actions.
Ooh, this is a tricky one. I'm tempted to say Sorting, but that doesn't really fit the description. Maybe Sustaining, to keep the standardized process in place?
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