IASSC Exam ICBB Topic 2 Question 88 Discussion

Actual exam question for IASSC's ICBB exam

Question #: 88
Topic #: 2

[All ICBB Questions]

When variation is removed from the output of a process then the process customer can have more confidence in the experience that results from the process.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: A

by Casie at Mar 23, 2025, 04:07 PM

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Lauran

2 months ago

A) True. Consistency is key to building customer trust and loyalty. Reduced variation is the way to go.

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Rachael

2 months ago

B) False. Without variation, customers may find the experience boring and predictable.

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Svetlana

2 months ago

A) True. Consistency is key to building customer trust and loyalty. Reduced variation is the way to go.

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Catrice

2 months ago

B) False. Sometimes a little variation can be a good thing, keeps things interesting for the customer!

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Rozella

2 months ago

True, reducing variability means more consistent outcomes for the customer. This is a basic tenet of quality management.

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Bok

14 days ago

Consistency is key in ensuring customer satisfaction.

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Tony

15 days ago

A) True

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Xuan

21 days ago

That's right, reducing variation leads to more predictable results for the customer.

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Shakira

1 months ago

A) True

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Art

1 months ago

Consistency is key in ensuring customer satisfaction.

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Naomi

1 months ago

A) True

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Avery

2 months ago

That's right, reducing variation leads to more predictable results for the customer.

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Stephen

2 months ago

A) True

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Teresita

2 months ago

I think the answer is A) True as well, because reducing variation leads to better quality outcomes.

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Serina

2 months ago

I'm not sure, but I think it makes sense that customers would have more confidence in a consistent process.

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Coral

3 months ago

I agree with Shantay, because when variation is removed, the process becomes more predictable.

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Shantay

3 months ago

I think the answer is A) True.

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