IASSC Exam ICBB Topic 2 Question 88 Discussion

Actual exam question for IASSC's ICBB exam

Question #: 88
Topic #: 2

[All ICBB Questions]

When variation is removed from the output of a process then the process customer can have more confidence in the experience that results from the process.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: A

by Casie at Mar 23, 2025, 04:07 PM

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Lauran

10 days ago

A) True. Consistency is key to building customer trust and loyalty. Reduced variation is the way to go.

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Catrice

12 days ago

B) False. Sometimes a little variation can be a good thing, keeps things interesting for the customer!

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Rozella

17 days ago

True, reducing variability means more consistent outcomes for the customer. This is a basic tenet of quality management.

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Teresita

18 days ago

I think the answer is A) True as well, because reducing variation leads to better quality outcomes.

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Serina

19 days ago

I'm not sure, but I think it makes sense that customers would have more confidence in a consistent process.

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Coral

29 days ago

I agree with Shantay, because when variation is removed, the process becomes more predictable.

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Shantay

1 months ago

I think the answer is A) True.

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