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HP2-I73 Exam Questions
- Topic 1: Consultative Sales: This domain focuses on the ability to act as a trusted advisor to customers, offering tailored solutions that meet their unique needs. It involves understanding customer pain points, asking probing questions, and presenting HP's retail and hospitality solutions effectively.
- Topic 2: Consultative Selling: Here, the exam delves into the consultative selling process, which involves understanding customer challenges and goals, and then proposing HP solutions that align with their specific requirements. It covers identifying customer needs, presenting value propositions, and tailoring demonstrations to showcase relevant features and benefits.
- Topic 3: Hospitality Industry: The Hospitality Industry domain is designed for hospitality professionals, covering industry-specific knowledge and challenges. It focuses on understanding the unique needs of hospitality businesses, such as hotels, restaurants, and travel companies, and how HP's solutions can enhance their operations and guest experiences.
- Topic 4: Overcoming Objections: In this section, the exam addresses the common objections that sales consultants may encounter during the sales process and strategies to handle them effectively. It involves understanding the underlying concerns, providing reassurances, and presenting compelling arguments to move the sale forward.
- Topic 5: Retail And Hospitality Solutions: Here, the exam covers the specific solutions offered by HP for the retail and hospitality industries. This includes understanding the features, benefits, and value propositions of HP's hardware, software, and services tailored for these industries, such as point-of-sale systems, mobile solutions, and guest experience enhancements.
- Topic 6: Retail Experience: The Retail Experience domain focuses on enhancing the in-store experience for customers in the retail industry. It covers understanding customer behavior, utilizing data analytics, and leveraging technology to create engaging and personalized shopping experiences, such as interactive displays, mobile integrations, and omnichannel strategies.
- Topic 7: Retail Operations: This section is designed for retail managers and sales consultants, covering the back-end operations of a retail business. It includes understanding inventory management, supply chain optimization, loss prevention, and how HP's solutions can streamline these processes through technology integrations and data-driven insights.
- Topic 8: Retail Sales: Lastly, the retail Sales domain focuses on selling in a retail environment. It covers understanding customer buying behaviors, building rapport, upselling and cross-selling techniques, and utilizing HP's retail solutions to enhance the sales process and drive revenue.
Free HP HP2-I73 Exam Actual Questions
Note: Premium Questions for HP2-I73 were last updated On Apr. 26, 2025 (see below)
For which purpose would you position HP Engage Express kiosk?
The HP Engage Express kiosk is designed to enhance and streamline customer experiences with a purposefully-crafted, highly versatile self-service solution1. It delivers powerful performance to move customers in and out quickly, which aligns with the concept of purpose-built performance. The kiosk's sleek footprint is highly customizable to configure the ideal solution for a business1.
This indicates that the HP Engage Express kiosk is not just a traditional kiosk but is specifically built for high performance and efficiency in customer service. It is not positioned as a low-end kiosk or a non-purpose built kiosk, but rather as a kiosk with a specific purpose in mind---to provide a powerful and efficient self-service experience2.
Which embedded peripherals are offered as options for the Engage One Pro platform? (Select three.)
The HP Engage One Pro platform offers a range of embedded peripherals that can be integrated to enhance the functionality of the system. According to the information available:
1. Barcode Scanner: The HP Engage One Pro platform has an optional integrated barcode scanner, which can also be purchased and installed separately1.
2. Customer Display: While not explicitly listed in the search results, customer displays are commonly offered as peripherals for retail systems to enhance customer interaction and are likely to be available for the Engage One Pro platform.
3. Magnetic Stripe Reader: An optional integrated magnetic stripe reader is available for the HP Engage One Pro platform. This reader is single-head, bi-directional, and encryption capable2.
For which use cases could you recommend HP Engage Express to your customer? (Select three.)
The HP Engage Express Kiosk is designed for various self-service applications across different industries. It is particularly suited for:
1. Self-checkout in retail: The kiosk enables customers to scan and pay for their items independently, reducing wait times and improving the shopping experience.
2. Contactless patient admission: In healthcare settings, the kiosk can streamline the check-in process for patients, reducing the need for direct interaction and enhancing safety and efficiency.
3. Self-service ticketing in airports: The kiosk can be used for printing boarding passes, checking flight information, and other self-service needs in airports, thereby improving passenger flow and convenience.
These use cases leverage the kiosk's robust design and versatile functionality to meet the demands of high-traffic environments
https://support.hp.com/gb-en/document/c06994660
An OEM Healthcare customer is looking for a long lifecycle, hardened device that is IEC 60601-1 compliant. Which HP Engage system would you recommend?
The HP Engage One Pro is recommended for an OEM Healthcare customer looking for a long lifecycle, hardened device that is IEC 60601-1 compliant. The HP Engage One Pro is designed to meet rigorous healthcare standards, including IEC 60601-1, which ensures that the device is safe for use in medical environments. It also offers a robust and durable design suitable for the demanding conditions of healthcare settings, ensuring a long lifecycle and reliable performance. Reference for these specifications and compliance details can be found in the HP Engage One Pro product datasheets and compliance documentation provided by HP.
What gives you all the links to assets for a given HP Engage product?
The HP Asset Hub is the primary resource for accessing all the links to assets for a given HP Engage product. It provides a comprehensive repository of marketing materials, product images, videos, and other essential digital assets required for promoting and supporting HP products. This centralized platform ensures that partners and marketers have easy access to the most up-to-date and relevant resources
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