Google Exam Professional Cloud Security Engineer Topic 4 Question 96 Discussion

Actual exam question for Google's Professional Cloud Security Engineer exam

Question #: 96
Topic #: 4

[All Professional Cloud Security Engineer Questions]

When working with agents in a support center via online chat, an organization's customers often share pictures of their documents with personally identifiable information (PII). The organization that owns the support center is concerned that the PII is being stored in their databases as part of the regular chat logs they retain for

review by internal or external analysts for customer service trend analysis.

Which Google Cloud solution should the organization use to help resolve this concern for the customer while still maintaining data utility?

AUse Cloud Key Management Service (KMS) to encrypt the PII data shared by customers before storing it for analysis.

BUse Object Lifecycle Management to make sure that all chat records with PII in them are discarded and not saved for analysis.

CUse the image inspection and redaction actions of the DLP API to redact PII from the images before storing them for analysis.

DUse the generalization and bucketing actions of the DLP API solution to redact PII from the texts before storing them for analysis.

Show Suggested Answer

Suggested Answer: A, C

https://cloud.google.com/architecture/framework/security/data-residency-sovereignty#manage_your_operational_sovereignty

by Elenora at Jan 14, 2025, 04:14 PM

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Brianne

1 months ago

I'd go with option C. Redacting the PII from the images before storing them is a surgical strike to protect customer data while keeping the analysis relevant.

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Lorrine

1 months ago

Option B, baby! Burn it all down! No more PII, no more problems. Just ashes and the sweet, sweet sound of customer service silence.

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Rashad

2 months ago

Hmm, option D looks good too. Redacting the PII from the text before storing it could work. But I'm leaning towards option C since it's specifically for images, which is what the question is asking about.

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Colby

19 days ago

I see your point, but I still think option D could also be effective for redacting PII from text data before storing it.

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Elenor

20 days ago

Yeah, I agree. Option C seems like the most appropriate solution for handling images with PII.

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Elouise

1 months ago

I think option C is the best choice. It specifically addresses the concern of redacting PII from images.

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2 months ago

Option B seems too extreme. Discarding all the chat records with PII would mean losing valuable data that could be useful for customer service analysis. I prefer a more balanced approach like option C.

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Wenona

1 months ago

Option C sounds like a good compromise. We can redact the PII from the images before storing them for analysis.

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Kenneth

2 months ago

I agree, option B does seem extreme. We need to find a way to protect the PII without losing valuable data for analysis.

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Gwen

2 months ago

I think we should use Cloud Key Management Service (KMS) to encrypt the PII data before storing it.

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2 months ago

I agree, option C seems like the best choice to protect customer data.

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