Google Exam Generative-AI-Leader Topic 1 Question 1 Discussion

Actual exam question for Google's Generative-AI-Leader exam

Question #: 1
Topic #: 1

An organization with a team of live customer service agents wants to improve agent efficiency and customer satisfaction during support interactions. They are looking for a tool that can provide real-time guidance to agents, suggest helpful information, and streamline the support process without fully automating customer conversations. Which component of Google's Customer Engagement Suite should they use?

AAgent Assist

BConversational Agents

CConversational Insights

DGoogle Cloud Contact Center as a Service

Show Suggested Answer

Suggested Answer: A

by Brianne at Jun 11, 2025, 10:21 PM

Limited Time Offer

25%

Off

Get Premium Generative-AI-Leader Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Rupert

8 days ago

I think Agent Assist is the way to go. It provides real-time guidance to agents without fully automating the conversation. That's exactly what they're looking for!

upvoted 0 times

...