Google Exam Cloud Digital Leader Topic 1 Question 54 Discussion

Actual exam question for Google's Cloud Digital Leader exam

Question #: 54
Topic #: 1

An organization wants a purpose-built Al solution to increase efficiency and provide personalized interactions for their customer care team Which Google Cloud Al solution should they use?

AContact Center Al

BCloud Talent Solution

CDocument Al

DText-to-SpeechAPI

Show Suggested Answer

Suggested Answer: B

by Pamella at May 31, 2024, 02:07 PM

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Stacey

1 months ago

I'm sensing a pattern here - Contact Center AI is the obvious choice. Unless the organization wants their customers to feel like they're talking to a fortune cookie, that is.

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Corinne

1 months ago

Cloud Talent Solution? That's for hiring, not customer service. I think the organization is looking to upgrade their call center, not their HR department.

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Shalon

2 days ago

C) Document AI

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Vincent

4 days ago

B) Cloud Talent Solution

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Rochell

5 days ago

A) Contact Center AI

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Tyisha

2 months ago

Hmm, Text-to-Speech API? Only if they want their customers to feel like they're talking to robots. Contact Center AI is definitely the way to go.

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Mollie

6 days ago

Text-to-Speech API might not be the best option if they want to improve customer experience.

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An

7 days ago

I agree, Contact Center AI will provide personalized interactions and increase efficiency.

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Lashaun

9 days ago

Contact Center AI is designed specifically for customer care teams, it's the best choice.

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Jade

2 months ago

Document AI could be a good option too, but it's more focused on processing documents than real-time interactions. Contact Center AI seems like the best fit here.

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Andree

9 days ago

Text-to-Speech API could also be helpful for enhancing customer interactions, but Contact Center AI is specifically designed for this purpose.

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Peggy

16 days ago

I agree, Contact Center AI would definitely increase efficiency and provide personalized interactions for the customer care team.

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Sabra

20 days ago

Document AI could be useful for processing documents, but Contact Center AI is more suited for real-time interactions.

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Claribel

2 months ago

Contact Center AI seems like the best fit for providing personalized interactions for the customer care team.

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Oliva

2 months ago

I believe Document AI could also be a good option for the organization to streamline their processes.

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Josphine

2 months ago

I'd go with Contact Center AI. It's specifically designed for customer care applications and should provide the personalized interactions the organization is looking for.

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