Google Exam ChromeOS Administrator Topic 5 Question 22 Discussion

Actual exam question for Google's ChromeOS Administrator exam

Question #: 22
Topic #: 5

[All ChromeOS Administrator Questions]

What are two ways customers can open a support case for ChromeOS? Choose 2 answers

AChat support via the Admin console

BContact the device manufacturer

CFile feedback on the device with Alt + Shift +1

DFile case through Customer Care Portal

ESend an email to ChromeOS support

Show Suggested Answer

Suggested Answer: D

Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.

by Yun at Jan 09, 2025, 08:39 AM

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Denae

2 months ago

D is the way to go. A portal specifically for ChromeOS support? That's convenient. I'll skip the secret feedback shortcut.

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Lisha

22 days ago

B) Contact the device manufacturer

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Bok

23 days ago

A) Chat support via the Admin console

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Carol

1 months ago

D) File case through Customer Care Portal

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Emogene

2 months ago

Haha, C is hilarious! Alt + Shift + 1 to file feedback? What is this, a secret code? I'm going with A and D.

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Sue

10 days ago

Yeah, filing a case through the Customer Care Portal is also a good option.

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Tawny

19 days ago

I've used chat support via the Admin console before, it's pretty convenient.

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Cordie

29 days ago

I think A and D are the best options for opening a support case.

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Irving

1 months ago

I agree, C does sound like a secret code!

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Shenika

2 months ago

I'm pretty sure B and E are the right options. Who needs a portal when you can just contact the manufacturer directly?

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Yaeko

2 months ago

I'm not sure about C and E. I think contacting the device manufacturer or sending an email to ChromeOS support could also be valid ways to open a support case.

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