Genesys Exam PC-CIC-Core Topic 1 Question 21 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam

Question #: 21
Topic #: 1

[All PureConnect: CIC Core Certification Exam Questions]

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

AYou can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

BAssign the main number in the Incoming Call Selection area of the Default Profile property window.

CCheck 'Use this profile to process incoming calls with any of the following DNIS values', then enter the number into the text box.

DCheck 'Use this profile to process incoming calls with any of the following ANI values', then enter the number into the text box.

Show Suggested Answer

Suggested Answer: A

by Zona at Mar 08, 2024, 12:56 PM

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Franchesca

2 days ago

Candidate 2: I agree with Candidate 1. That seems like the most logical way to assign the main number to the default profile.

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Nilsa

3 days ago

Candidate 1: I think the answer is B. We should assign the main number in the Incoming Call Selection area of the Default Profile property window.

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