Genesys Exam GE0-703 Topic 6 Question 37 Discussion

Actual exam question for Genesys's GE0-703 exam

Question #: 37
Topic #: 6

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

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Suggested Answer: B

by Glory at Mar 16, 2024, 08:09 AM

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2 days ago

I agree with Kenia, it makes sense for the default route number to be used in that scenario.

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3 days ago

I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).

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