Genesys Exam GCX-SCR Topic 5 Question 23 Discussion

In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:

User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.

System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.

These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.

Genesys Cloud CX Architect Documentation.