Genesys Exam GCX-SCR Topic 5 Question 18 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 18
Topic #: 5

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.

1. Create a Script.

2. Configure the CRM integration in Genesys Cloud CX.

3. Give necessary permission to agents to view and execute data actions.

4. Configure the respective data action of the configured CRM in Scripts.

5. Enable the Data Actions property in the script.

A2,3,4,1,5

B2,1,5,4,3

C1,2,5,3,4

D5,4,2,3,1

Show Suggested Answer

Suggested Answer: C

The correct syntax to display '10$' using the variables value and currency in Genesys Cloud CX scripting is {{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as '10$' on the script page.

by Blair at Feb 06, 2025, 02:00 PM

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Rebecka

8 days ago

This is like a game of 'Simon Says' for contact center admins. Gotta follow the right order or it all falls apart. I'm feeling good about B) 2,1,5,4,3. *fingers crossed*

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Alton

9 days ago

Ah, the age-old question of the right sequence. Let's see, we need to set up the CRM integration, then create the script. Hmm, I'm going with B) 2,1,5,4,3. *confident nod*

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Wilford

12 days ago

Okay, let's think this through step-by-step. Gotta configure the CRM integration first, then create the script. Yep, B) is the way to go. Wait, is that my final answer? *double-checks*

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Douglass

14 days ago

Hmm, this one's a bit tricky. Gotta love these sequence questions - it's like a little puzzle to solve! Let's see, I think I've got it... B) 2,1,5,4,3. Wait, did I get that right? *scratches head*

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