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Genesys Exam GCX-SCR Topic 2 Question 17 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 17
Topic #: 2

[All GCX-SCR Questions]

You cannot schedule a callback for more than 30 days in advance.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.

Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.

Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.

These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.

Genesys Cloud CX Scripting Components Documentation.

by Reita at Jan 24, 2025, 03:24 AM

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Norah

27 days ago

30 days? That's like the blink of an eye in the world of scheduling. What is this, a scheduling exam for ants?

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Chun

3 days ago

A) True

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Isabelle

29 days ago

30 days? That's nothing! I plan my life a year in advance. This question is way too easy.

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Aleta

1 months ago

Hmm, I'd better double-check my calendar just to be sure. Can't afford to get this one wrong!

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Dell

1 days ago

B) False

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Ozell

3 days ago

I think it's true, better not risk it.

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Cory

12 days ago

A) True

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Lottie

2 months ago

False, for sure. I've definitely scheduled callbacks more than a month out before. This must be a trick question.

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Rex

4 days ago

False, I think the system allows scheduling callbacks further out.

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Brendan

5 days ago

I agree, it doesn't make sense to limit it to only 30 days.

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Yoko

7 days ago

Yeah, I'm pretty sure you can schedule callbacks more than 30 days in advance.

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Margery

12 days ago

I agree, I've also scheduled callbacks more than 30 days in advance.

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Alexia

14 days ago

I think it's false too. I've done it before as well.

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Tashia

20 days ago

B) False

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Sunny

1 months ago

A) True

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Elenora

2 months ago

I agree with Elizabeth. It helps with managing resources and ensures timely responses.

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Luis

2 months ago

Wow, 30 days seems like a pretty short time frame. I wonder if there's a good reason for that limit.

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Lenna

19 days ago

B) False

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Larae

20 days ago

It's probably to keep the scheduling process more manageable.

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Lauryn

26 days ago

A) True

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Elizabeth

2 months ago

I think it's true. It makes sense to limit how far in advance you can schedule a callback.

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Nana

2 months ago

Is it true that you cannot schedule a callback for more than 30 days in advance?

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