Genesys Exam GCX-ARC Topic 3 Question 32 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 32
Topic #: 3

The interaction may not route properly if the default language skill is not selected.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.

by Armanda at Jul 16, 2024, 08:47 AM

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Justine

1 months ago

Wait, there's a 'default language skill' in this exam? I thought we were just testing our ability to understand bad jokes. Guess I better brush up on my AI routing protocols.

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Annelle

1 months ago

Default language skill? Is that like my default language when I'm talking to my dog? I'll just go with whatever option sounds the most logical. Eeny, meeny, miny, moe...

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Berry

1 months ago

Ah, the old 'default language skill' conundrum. I bet the exam writers are laughing at us right now. Gotta be A, though. Can't afford to mess this one up.

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Polly

1 months ago

Not sure about this one. Feels like a trick question. Is the default language skill really that important for routing? I'll go with B just to be safe.

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Caprice

10 days ago

I agree, I'll go with A as well.

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Chana

1 months ago

I think it's true. The default language skill is crucial for proper routing.

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2 months ago

A) True

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