Genesys Exam GCX-ARC Topic 2 Question 47 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 47
Topic #: 2

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named ''Welcome'' that adds the audio within the .wav file under the English (United States) (en-us) language.

Aprompt user Welcome/en-us

Bprompt_user_Welcome/en-us

Cprompt user Welcome_en-us

Dprompt_user_Welcome_en-us

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Chanel at Mar 06, 2025, 10:40 AM

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Latonia

Emily

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Melvin

13 days ago

I'm not sure, but I think A) prompt user Welcome/en-us could also be a valid option since it clearly identifies the prompt and language.

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Devorah

16 days ago

I agree with Mitsue, D) prompt_user_Welcome_en-us makes sense because it follows the format of prompt_user_PromptName_LanguageCode.

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Mitsue

18 days ago

I think the correct naming convention is D) prompt_user_Welcome_en-us.

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