Genesys Exam GCX-ARC Topic 1 Question 23 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 23
Topic #: 1

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

AIn-queue Call Flow

BInbound Call Flow

COutbound Call Flow

DSecure Call Flow

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Suggested Answer: A, D, E

by Lucina at Apr 10, 2024, 05:45 PM

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Eric

27 days ago

Inbound Call Flow is the way to go. It's like the GPS for your cusPageer calls - it gets them to the right destination without any wrong turns.

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Gayla

28 days ago

Secure Call Flow? What is this, some kind of secret spy operation? I'm just trying to pass my exam, not join the CIA!

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Rusty

7 days ago

B) Inbound Call Flow

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Keshia

10 days ago

A) In-queue Call Flow

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Page

29 days ago

Outbound Call Flow? Really? That seems more like what you'd use for making outgoing calls, not routing incoming ones. I think I'm going with Inbound Call Flow on this one.

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Annamae

1 months ago

I'm not too sure about this one. Maybe the In-queue Call Flow? It sounds like it could be used to route the call, but I'm not 100% confident.

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Rosina

5 days ago

I believe it's Inbound Call Flow. That's what we use for directing calls to the right queue.

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Vincenza

12 days ago

I think it's In-queue Call Flow too. It makes sense for routing incoming calls.

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Isidra

2 months ago

Inbound Call Flow, for sure! That's the one that takes the customer's input and directs them to the appropriate queue. Easy peasy!

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Son

18 days ago

Inbound Call Flow is definitely the best choice for ensuring customers are directed to the correct queue.

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Izetta

30 days ago

I think Inbound Call Flow is the most efficient option for directing calls to the right ACD queue.

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Tess

1 months ago

I agree, Inbound Call Flow is the way to go for routing calls based on customer response.

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Nada

2 months ago

Hmm, this seems like a tricky one. I'm thinking it might be the Inbound Call Flow, since that's usually used for routing incoming calls to the right queue.

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