Genesys Exam GCP-GCX Topic 1 Question 51 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 51
Topic #: 1

[All GCP-GCX Questions]

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

AIt manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

BIt provides core telephony services.

CIt provides for the integration of Active Directory, SharePoint, and other third-party data.

DIt manages the Genesys Cloud CX platform services.

EIt operates as a provisioning server, media server, SIP proxy, and SIP gateway.

Show Suggested Answer

Suggested Answer: A, B, E

The following statements are true regarding the Genesys Cloud CX Edge appliance:

It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

It provides core telephony services such as call control, call recording, call quality monitoring, etc.

It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

The following statements are false regarding the Genesys Cloud CX Edge appliance:

It provides for the integration of Active Directory, SharePoint, and other third-party data.

It manages the Genesys Cloud CX platform services.

The Genesys Cloud CX Edge appliance is a device that connects your on-premises telephony infrastructure with Genesys Cloud CX cloud services. It acts as an intermediary between your local network and Genesys Cloud CX data centers. Reference: https://help.mypurecloud.com/articles/about-edge-devices/ https://help.mypurecloud.com/articles/edge-device-overview/

by Glory at May 02, 2025, 01:41 PM

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Adolph

3 hours ago

I agree with Vicki. Those options make sense.

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Nell

1 days ago

A, B, and E. The Genesys Cloud CX Edge appliance handles the connections, provides telephony services, and manages various services like the SIP proxy and gateway. Seems pretty straightforward to me.

upvoted 0 times

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Vicki

3 days ago

I think A, B, and E are true.

upvoted 0 times

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