Genesys Exam GCP-GCX Topic 1 Question 44 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 44
Topic #: 1

[All GCP-GCX Questions]

Which options can be configured when setting up a queue? (Choose two.)

AWrap-up Codes

BACD Skills

CUtilization

DAlerting Timeout

EInbound Flows

Show Suggested Answer

Suggested Answer: A

The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to make faster and more effective managerial and operational decisions. This app offers a user-friendly interface and real-time data insights, enabling leaders to monitor agent performance, queue statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and responsiveness to changing operational needs.

by Chau at Dec 08, 2024, 09:47 PM

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Bernadine

2 months ago

Utilization? That's just a fancy way of saying 'how much work our agents are doing'. I'm going with B) ACD Skills and D) Alerting Timeout - those sound like real queue settings to me.

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Willetta

15 days ago

Inbound Flows and Wrap-up Codes are not as crucial for setting up a queue.

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Miriam

20 days ago

Utilization is just a fancy term for measuring agent workload.

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Carole

26 days ago

I agree, ACD Skills and Alerting Timeout are important settings for a queue.

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Vannessa

2 months ago

Alerting Timeout? Is that like an alarm clock for the queue? I'm just going to go with B) ACD Skills and E) Inbound Flows. Seems like the safe bet.

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Nan

21 days ago

Those options sound like they would be important for setting up a queue.

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Tiera

24 days ago

Yeah, I agree. I'm going with ACD Skills and Inbound Flows too.

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Rueben

26 days ago

That makes sense. Those options seem like they would be important for setting up a queue.

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Laila

1 months ago

Yeah, I agree. I'm going with ACD Skills and Inbound Flows too.

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Tamie

1 months ago

I think Alerting Timeout is more about how long the system waits for a response before moving on.

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Onita

1 months ago

I think Alerting Timeout is more about how long the system waits before alerting someone about a call.

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Edgar

2 months ago

Wait, is Utilization really an option? I thought that was just a fancy word for how busy the agents are. Oh well, I'll choose B) ACD Skills and D) Alerting Timeout.

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Charlene

2 months ago

Hmm, I'm not sure about Utilization. That seems more like a performance metric than a queue setting. I'll go with A) Wrap-up Codes and E) Inbound Flows.

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