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Exin Exam ITSM20F.EN Topic 5 Question 71 Discussion
Actual exam question for
Exin's
ITSM20F.EN exam
Question #: 71
Topic #: 5
[All ITSM20F.EN Questions]
Topic #: 5
What is the objective of IT Service Management?
Suggested Answer:
C
A . Incorrect. The customer services will be more than critical services.
B . Incorrect. The services are not guaranteed, the service is simply being provided.
C . Correct. The focus for IT Service Management needs to be on agreed business requirements.
D . Incorrect. The customers may not require ''maximum'' levels.
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