Exin Exam VERISME Topic 1 Question 12 Discussion

Actual exam question for Exin's VERISME exam

Question #: 12
Topic #: 1

[All VERISME Questions]

What is the most important element of creating a service culture?

AEmpowering the employees to make decisions on their own

BMeasuring the service culture in order to identify improvement ideas

CShowing the consumer that they are valued by actions ratherthantelling them

DTraining employees and managers in good service behavior

Show Suggested Answer

Suggested Answer: B

by Chau at Mar 09, 2025, 09:05 PM

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10 days ago

D is the obvious choice. Training employees is key to creating a service culture, no doubt about it.

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13 days ago

I think B is the way to go. You gotta measure that service culture to know where to improve.

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14 days ago

Definitely C. Actions speak louder than words when it comes to showing customers they're valued.

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20 days ago

But training employees in good service behavior is also important to ensure consistency.

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21 days ago

I agree, when employees feel empowered, they can provide better service.

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22 days ago

I think empowering employees is key.

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