Exin Exam VERISME Topic 1 Question 12 Discussion

Actual exam question for Exin's VERISME exam

Question #: 12
Topic #: 1

[All VERISME Questions]

What is the most important element of creating a service culture?

AEmpowering the employees to make decisions on their own

BMeasuring the service culture in order to identify improvement ideas

CShowing the consumer that they are valued by actions ratherthantelling them

DTraining employees and managers in good service behavior

Show Suggested Answer

Suggested Answer: B

by Chau at Mar 09, 2025, 09:05 PM

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21 days ago

If the service culture isn't measured, how will we know if it's working? B is the way to go, no question.

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23 days ago

I'm just here for the free coffee and donuts during the break. Gotta keep that service culture fueled up, am I right?

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1 months ago

A is the way to go. Empower those employees and let them work their magic!

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9 days ago

A) Empowering the employees to make decisions on their own

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2 months ago

I think empowering employees is key.

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