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Exin Exam SIAMP Topic 3 Question 21 Discussion
Topic #: 3
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for
What is the best way for ZYX to ensure effective metrics are in place to improve services?
Introduction:
The complexity of the governance framework in a SIAM ecosystem can be influenced by various factors.
Analyzing the Options:
Option A:
ZYX's merger with a Japanese competitor.
Mergers typically introduce significant complexity due to differences in organizational cultures, processes, and systems.
Option B:
ZYXD's job descriptions and operating procedures.
While relevant, this does not add as much complexity as a merger.
Option C:
ZYXG's IT strategy and local service providers.
Important, but not as impactful on governance complexity as a merger.
Option D:
ZYXUK's lack of attendance at the Change Approval Forum.
Significant for specific processes but not the most complex factor overall.
Conclusion:
Option A (ZYX's merger with a Japanese competitor) will contribute most to the complexity of the governance framework due to the integration challenges it poses.
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