Exin Exam SIAMP Topic 1 Question 14 Discussion

Actual exam question for Exin's SIAMP exam

Question #: 14
Topic #: 1

ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level

What should ZYXS do first?

ACall a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach

BConvene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident

CEscalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision

DRequest a meeting with the purchasing department to get a definitive contractual view of responsibility

Show Suggested Answer

Suggested Answer: B

SSG Responsibilities:

The SSG is responsible for approving the design and funding for new products and services, setting policies for related governance, and considering new technologies to achieve corporate strategy goals.

Strategic Nature:

These responsibilities are strategic in nature, focusing on high-level decision-making, long-term planning, and alignment with corporate strategy.

The board's role is to provide strategic direction and oversight for the SIAM ecosystem.

Empowerment and Decision-Making:

The representatives in the SSG must be empowered to make decisions on behalf of their organizations, indicating a high level of authority and responsibility.

Structural Element:

Given its role and responsibilities, the SSG is best categorized as a strategic governance board, providing direction and governance at the highest level.

SIAM Professional Body of Knowledge (BoK), Chapter on Governance Structures

ITIL 4: Direct, Plan and Improve (DPI), Section on Governance

by Freida at Sep 17, 2024, 02:31 AM

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Norah

17 days ago

C) Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision. Sounds like we need someone to step in and put on their 'SIAM cape' to save the day!

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Darrel

2 months ago

I think ZYXS should call a meeting with OUTSCO and ZYXD to resolve the incident.

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