Exin Exam ITSM20F.EN Topic 9 Question 86 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 86
Topic #: 9

What is the definition of Availability?

Aa record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change

Ba snapshot of the state of a service or individual Configuration Item (CI) at a point in time

Cany event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service

Dthe ability of a component or service to perform its required function at a stated instant or over a stated period of time

Show Suggested Answer

Suggested Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.

by Filiberto at Apr 24, 2024, 05:03 AM

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24 days ago

I think the definition of Availability is D) the ability of a component or service to perform its required function at a stated instant or over a stated period of time.

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