Exin Exam ITSM20F.EN Topic 9 Question 80 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 80
Topic #: 9

Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?

AAt every change to the business environment

BAt least annually

CAt least bi-annually

DIn accordance with the business needs

Show Suggested Answer

Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.

by Delmy at Dec 22, 2023, 10:43 PM

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Lea

5 days ago

Joke's on them, I'm going to select C) At least bi-annually. That way, I can take a breather every six months and still meet the requirement!

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Shaniqua

11 days ago

Hmm, I'm torn between B) and D). I guess it really comes down to the organization's needs and risk appetite. As long as it's reviewed regularly, that's what matters.

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Halina

14 days ago

I disagree, I think the answer is C) At least bi-annually to ensure more frequent updates.

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Felix

16 days ago

D) In accordance with the business needs sounds more reasonable to me. The frequency should depend on the specific requirements and changes in the organization.

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Staci

19 days ago

I think the answer is B) At least annually. Availability and service continuity plans need to be reviewed regularly to ensure they remain relevant and effective.

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