Exin Exam ITSM20F.EN Topic 9 Question 106 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 106
Topic #: 9

[All ITSM20F.EN Questions]

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

Aan updated Operational Level Agreement

Bcost, organizational, technical and commercial impact

Cthe policies, plans and procedures of each process or set of processes

Dthe Service Management plan

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.

by Sylvie at Jan 12, 2025, 09:44 AM

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Vallie

3 months ago

Option B, because 'impact' is the key word here. Gotta think like a service management ninja, am I right?

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Carlene

3 months ago

I'm no ISO/IEC expert, but B seems to cover all the important bases. Time to impress the examiners!

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Leota

2 months ago

Yes, including cost, organizational, technical, and commercial impact is crucial for a successful proposal.

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Claribel

2 months ago

I agree, B covers all the necessary aspects that need to be considered in proposals.

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Audry

3 months ago

Hmm, I'm torn between B and D. Maybe I should just roll the dice and hope for the best. *chuckles*

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Tu

2 months ago

I agree, but D is also important to have a comprehensive plan in place.

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Rochell

3 months ago

I think B is the safer choice. It covers all the necessary aspects.

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Rebbecca

3 months ago

Don't forget about the Service Management plan as well. It's crucial for the success of the new or changed services.

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Belen

3 months ago

Yes, that's important to consider. We also need to include the policies, plans and procedures of each process or set of processes.

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Stephaine

3 months ago

I'd go with C. The policies and procedures are the foundation for any new or changed service, am I right?

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Tenesha

3 months ago

Agreed, having all the necessary information like cost and impact is key for successful proposals.

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Stevie

3 months ago

I think including the Service Management plan is also important for proposals.

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Tesha

3 months ago

Yes, you're right. The policies and procedures are crucial for new services.

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Twana

4 months ago

Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?

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Heike

2 months ago

Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?

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Mari

2 months ago

D) the Service Management plan

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Leana

2 months ago

C) the policies, plans and procedures of each process or set of processes

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Hailey

3 months ago

C) the policies, plans and procedures of each process or set of processes

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Madalyn

3 months ago

B) cost, organizational, technical and commercial impact

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Tawna

3 months ago

B) cost, organizational, technical and commercial impact

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Rocco

3 months ago

A) an updated Operational Level Agreement

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Hyman

3 months ago

A) an updated Operational Level Agreement

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Ruthann

4 months ago

I think we need to include cost, organizational, technical and commercial impact in our proposals.

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