Exin Exam ITSM20F.EN Topic 9 Question 101 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 101
Topic #: 9

[All ITSM20F.EN Questions]

What is the objective of Service Level Management?

ATo define, agree, record and manage levels of service

BTo ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels

CTo ensure that agreed service Availability committments to customers can be met in all circumstances

DTo establish and maintain good relationships with Customers

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.

by Zoila at Sep 18, 2024, 03:24 AM

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Shawnda

5 days ago

Haha, establishing good relationships with customers? That's more like Customer Relationship Management, not Service Level Management! I'd go with Option A.

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Hmm, I'm not sure that just ensuring capacity is enough. Service Level Management is about more than just the technical aspects, it's also about managing the relationship with the customer. I'm leaning towards Option A.

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Elenor

13 days ago

I think the objective of Service Level Management is to define, agree, record and manage levels of service. Option A seems to be the most comprehensive answer.

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Avery

18 days ago

I agree with Mauricio. It's important to have clear service levels to meet customer expectations.

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Mauricio

22 days ago

I think the objective is to define, agree, record and manage levels of service.

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Lashonda

26 days ago

What is the objective of Service Level Management?

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Exin Exam ITSM20F.EN Topic 9 Question 101 Discussion

Contribute your Thoughts:

Shawnda

Evangelina

Elenor

Avery

Mauricio

Lashonda