Exin Exam ITSM20F.EN Topic 8 Question 91 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 91
Topic #: 8

[All ITSM20F.EN Questions]

What does an IT service definition include?

Athe use of IT to support the customers business processes

Bthe use of IT to support the organizations internal business processes

Cthe use of IT to support the business processes of suppliers and partners

Dthe use of IT to improve employee satisfaction within the organization

Show Suggested Answer

Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.

by Clarinda at Jun 19, 2024, 05:22 PM

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Sunshine

7 days ago

Wait, isn't the IT service definition supposed to be, you know, about the actual IT services? I'm not sure improving employee satisfaction is really relevant here.

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Hana

8 days ago

Haha, D sounds like the kind of answer a manager who's more concerned with employee morale than actual business goals would come up with.

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1 months ago

I think an IT service definition includes the use of IT to support the customers business processes.

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