Exin Exam ITSM20F.EN Topic 5 Question 67 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 67
Topic #: 5

[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

ATo achieve the lowest cost of service provision

BTo achieve the maximum level of service possible

CTo define as many metrics as possible for each process to ensure strong control

DTo define processes that contribute to customer acceptance of services

Show Suggested Answer

Suggested Answer: C

by Lorrie at Feb 24, 2023, 12:56 PM

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Delbert

22 days ago

I believe defining processes that contribute to customer acceptance of services (D) is also important. It's not just about the level of service, but also about meeting customer expectations.

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Evangelina

28 days ago

I agree with Coral. Providing the best service possible is crucial for customer satisfaction and retention.

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Coral

1 months ago

I think Quality Management Systems should encourage organizations to achieve the maximum level of service possible (B).

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