Exin Exam ITSM20F.EN Topic 5 Question 110 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 110
Topic #: 5

[All ITSM20F.EN Questions]

Which stakeholder will define service level requirements?

ACustomer

BEnd user

CService Provider

DSupplier

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Suggested Answer: B

by Dylan at Mar 21, 2025, 07:16 PM

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12 hours ago

I'm pretty sure it's the service provider. They know best what they can deliver, so they should define the SLRs.

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10 days ago

But what about the service provider? Don't they also play a role in defining service level requirements?

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13 days ago

I agree with Shawna, the customer is the one who knows what they need.

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14 days ago

The customer, of course. They're the ones paying for the service, so they get to call the shots on the requirements.

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4 days ago

Customer

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22 days ago

I think the customer will define service level requirements.

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