Exin Exam ITSM20F.EN Topic 5 Question 110 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 110
Topic #: 5

[All ITSM20F.EN Questions]

Which stakeholder will define service level requirements?

ACustomer

BEnd user

CService Provider

DSupplier

Show Suggested Answer

Suggested Answer: B

by Dylan at Mar 21, 2025, 07:16 PM

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Rosalyn

1 months ago

This is a tough one, but I'm going to go with the customer. They're the ones with the money, so they call the shots. Although, the service provider might have a say too... Ugh, this is confusing!

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Sheldon

1 months ago

Service provider, definitely. They're the ones who have to actually provide the service, so they know what's feasible.

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Brittni

8 days ago

Customer might have some input, but ultimately it's the service provider's call.

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Sonia

11 days ago

I agree, they are the ones responsible for delivering the service.

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Stanford

26 days ago

Service provider is the one who will define the service level requirements.

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Mitzie

1 months ago

Hmm, I'm going with the end user on this one. They're the ones actually using the service, so they should have a say in the requirements.

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Vallie

27 days ago

Service Provider may also have a role in defining service level requirements.

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Leontine

28 days ago

I agree, the end user's input is crucial for setting the right expectations.

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Corrina

1 months ago

End user is the one who will define service level requirements.

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Clement

2 months ago

I'm pretty sure it's the service provider. They know best what they can deliver, so they should define the SLRs.

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Corazon

D) Supplier

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Gearldine

2 days ago

C) Service Provider

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Carlota

15 days ago

B) End user

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Billy

17 days ago

A) Customer

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Tyisha

2 months ago

But what about the service provider? Don't they also play a role in defining service level requirements?

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Paola

2 months ago

I agree with Shawna, the customer is the one who knows what they need.

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Annice

2 months ago

The customer, of course. They're the ones paying for the service, so they get to call the shots on the requirements.

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King

13 days ago

True, the end user's needs and expectations should also be considered in defining the service level requirements.

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Luann

16 days ago

End user

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Hester

20 days ago

But the service provider also plays a role in understanding and meeting those requirements.

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Rebbecca

21 days ago

Service Provider

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Matthew

27 days ago

Service Provider

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Lucina

28 days ago

That's right, the customer is the one who defines the service level requirements.

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Nana

1 months ago

Yes, the customer is the one who will define the service level requirements.

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Idella

1 months ago

Customer

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Tammi

2 months ago

Customer

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Shawna

2 months ago

I think the customer will define service level requirements.

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