Exin Exam ITSM20F.EN Topic 5 Question 103 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 103
Topic #: 5

[All ITSM20F.EN Questions]

What services can be left out of the Service Catalogue?

Aincidental services that are seldom delivered

Bnetwork-related services

Cservices that are delivered to less then 10% of the Customers

Dno services

Show Suggested Answer

Suggested Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.

by Yvonne at Oct 23, 2024, 07:15 AM

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Stephanie

3 days ago

Hmm, I'm not sure. Doesn't the Service Catalogue need to include all services, even the obscure ones? Option D seems a bit too extreme.

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Horace

6 days ago

I disagree, I believe option C is the right choice. Services delivered to less than 10% of customers can be left out.

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Louvenia

10 days ago

I think option A is the correct answer. Incidental services that are seldom delivered don't need to be included in the Service Catalogue.

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Refugia

18 days ago

But what about network-related services? Shouldn't they be included too?

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Weldon

21 days ago

I agree with Joseph. Those services are not essential for the Service Catalogue.

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Joseph

25 days ago

I think incidental services that are seldom delivered can be left out.

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