Exin Exam ITSM20F.EN Topic 3 Question 105 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 105
Topic #: 3

[All ITSM20F.EN Questions]

What is according to ISO/IEC 20000 a required part of the planning for new or changed services?

Aestablishing a good relationship with the Customer

Bservice acceptance criteria

Csetting up a process to deal with contractual disputes

Dthe process for identifying, measuring, reporting and managing improvement activities

Show Suggested Answer

Suggested Answer: C

by Timmy at Dec 10, 2024, 02:08 PM

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Kenia

3 hours ago

The process for identifying, measuring, reporting and managing improvement activities sounds like a good option. Continuous improvement is key in service management.

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Joanna

2 days ago

Hmm, I'm not sure about that. Setting up a process for contractual disputes seems like it could be important too. You never know when those might come up.

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Teri

4 days ago

I think service acceptance criteria is the best answer here. It's specifically mentioned in the ISO/IEC 20000 standard as a required part of service planning.

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