Exin Exam ITSM20F.EN Topic 1 Question 111 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 111
Topic #: 1

What is the objective of a Management System?

ATo define, agree, record and manage levels of services

BTo ensure that Key Performance Indicators (KPIs) are defined for all IT services

CTo ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality

DTo provide the policies and the framework that is needed for the effective management and implementation of all IT services

Show Suggested Answer

Suggested Answer: D

by Asha at Apr 09, 2025, 10:39 AM

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Joni

1 months ago

D) all the way! The policies and framework are the foundation for everything else. Trying to manage IT services without them would be like building a house without a blueprint.

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Lindsey

1 months ago

A) is interesting, but I think C) and D) cover the broader objectives more comprehensively. Gotta love these multiple-choice questions!

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Bronwyn

1 months ago

I believe the objective is also to ensure that new services and changes are deliverable and manageable at the agreed cost and quality.

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Arminda

1 months ago

I'm torn between C) and D). Both seem important, but I'll go with C) since it's more specific about managing costs and quality.

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Paris

11 days ago

User 3: Definitely, C) seems like the best choice for the objective of a Management System.

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Bernardo

26 days ago

User 2: I agree, it's important to ensure that new services and changes are manageable at the agreed cost and quality.

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Earlean

1 months ago

User 1: I think C) is the way to go. Managing costs and quality is crucial.

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2 months ago

C) seems like the right answer here. Ensuring that new services and changes are deliverable and manageable is crucial for a successful management system.

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Lenna

1 months ago

I agree, option C) is definitely important for the effectiveness of a Management System.

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Selma

1 months ago

C) seems like the right answer here. Ensuring that new services and changes are deliverable and manageable is crucial for a successful management system.

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Ivette

2 months ago

I agree with Camellia. It's important to have a clear understanding of the services being provided.

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Camellia

2 months ago

I think the objective of a Management System is to define, agree, record and manage levels of services.

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