Databricks-Generative-AI-Engineer-Associate Exam Questions

When deploying an LLM application for customer service inquiries, the primary focus is on measuring the operational efficiency and quality of the responses. Here's why A is the correct metric:

Number of customer inquiries processed per unit of time: This metric tracks the throughput of the customer service system, reflecting how many customer inquiries the LLM application can handle in a given time period (e.g., per minute or hour). High throughput is crucial in customer service applications where quick response times are essential to user satisfaction and business efficiency.

Real-time performance monitoring: Monitoring the number of queries processed is an important part of ensuring that the model is performing well under load, especially during peak traffic times. It also helps ensure the system scales properly to meet demand.

Why other options are not ideal:

B . Energy usage per query: While energy efficiency is a consideration, it is not the primary concern for a customer-facing application where user experience (i.e., fast and accurate responses) is critical.

C . Final perplexity scores for the training of the model: Perplexity is a metric for model training, but it doesn't reflect the real-time operational performance of an LLM in production.

D . HuggingFace Leaderboard values for the base LLM: The HuggingFace Leaderboard is more relevant during model selection and benchmarking. However, it is not a direct measure of the model's performance in a specific customer service application in production.

Focusing on throughput (inquiries processed per unit time) ensures that the LLM application is meeting business needs for fast and efficient customer service responses.

In the context of developing a chatbot for a company's internal HelpDesk Call Center, the key is to select data sources that provide the most contextual and detailed information about the issues being addressed. This includes identifying the root cause and suggesting resolutions. The two most appropriate sources from the list are:

Call Detail (Option D):

Contents: This Delta table includes a snapshot of all call details updated hourly, featuring essential fields like root_cause and resolution.

Relevance: The inclusion of root_cause and resolution fields makes this source particularly valuable, as it directly contains the information necessary to understand and resolve the issues discussed in the calls. Even if some records are incomplete, the data provided is crucial for a chatbot aimed at speeding up resolution identification.

Transcript Volume (Option E):

Contents: This Unity Catalog Volume contains recordings in .wav format and text transcripts in .txt files.

Relevance: The text transcripts of call recordings can provide in-depth context that the chatbot can analyze to understand the nuances of each issue. The chatbot can use natural language processing techniques to extract themes, identify problems, and suggest resolutions based on previous similar interactions documented in the transcripts.

Why Other Options Are Less Suitable:

A (Call Cust History): While it provides insights into customer interactions with the HelpDesk, it focuses more on the usage metrics rather than the content of the calls or the issues discussed.

B (Maintenance Schedule): This data is useful for understanding when services may not be available but does not contribute directly to resolving user issues or identifying root causes.

C (Call Rep History): Though it offers data on call durations and start times, which could help in assessing performance, it lacks direct information on the issues being resolved.

Therefore, Call Detail and Transcript Volume are the most relevant data sources for a chatbot designed to assist with identifying and resolving issues in a HelpDesk Call Center setting, as they provide direct and contextual information related to customer issues.

For a code generation model that supports multiple programming languages and where quality is the primary objective, CodeLlama-34B is the most suitable choice. Here's the reasoning:

Specialization in Code Generation: CodeLlama-34B is specifically designed for code generation tasks. This model has been trained with a focus on understanding and generating code, which makes it particularly adept at handling various programming languages and coding contexts.

Capacity and Performance: The '34B' indicates a model size of 34 billion parameters, suggesting a high capacity for handling complex tasks and generating high-quality outputs. The large model size typically correlates with better understanding and generation capabilities in diverse scenarios.

Suitability for Development Teams: Given that the model is optimized for code, it will be able to assist software developers more effectively than general-purpose models. It understands coding syntax, semantics, and the nuances of different programming languages.

Why Other Options Are Less Suitable:

A (Llama2-70b): While also a large model, it's more general-purpose and may not be as fine-tuned for code generation as CodeLlama.

B (BGE-large): This model may not specifically focus on code generation.

C (MPT-7b): Smaller than CodeLlama-34B and likely less capable in handling complex code generation tasks at high quality.

Therefore, for a high-quality, multi-language code generation application, CodeLlama-34B (option D) is the best fit.

In this case, the Generative AI Engineer is developing an application to generate personalized birthday poems, but there's a need to safeguard against malicious user inputs. The best solution is to implement a safety filter (option A) to detect harmful or inappropriate inputs.

Safety Filter Implementation: Safety filters are essential for screening user input and preventing inappropriate content from being processed by the LLM. These filters can scan inputs for harmful language, offensive terms, or malicious content and intervene before the prompt is passed to the LLM.

Graceful Handling of Harmful Inputs: Once the safety filter detects harmful content, the system can provide a message to the user, such as 'I'm unable to assist with this request,' instead of processing or responding to malicious input. This protects the system from generating harmful content and ensures a controlled interaction environment.

Why Other Options Are Less Suitable:

B (Reduce Interaction Time): Reducing the interaction time won't prevent malicious inputs from being entered.

C (Continue the Conversation): While it's possible to acknowledge malicious input, it is not safe to continue the conversation with harmful content. This could lead to legal or reputational risks.

D (Increase Compute Power): Adding more compute doesn't address the issue of harmful content and would only speed up processing without resolving safety concerns.

Therefore, implementing a safety filter that blocks harmful inputs is the most effective technique for safeguarding the application.

To understand how a typical RAG-enabled customer-facing chatbot processes a user's question, let's go through the correct sequence as depicted in the diagram and explained in option A:

Embedding Model (1): The first step involves the user's question being processed through an embedding model. This model converts the text into a vector format that numerically represents the text. This step is essential for allowing the subsequent vector search to operate effectively.

Vector Search (2): The vectors generated by the embedding model are then used in a vector search mechanism. This search identifies the most relevant documents or previously answered questions that are stored in a vector format in a database.

Context-Augmented Prompt (3): The information retrieved from the vector search is used to create a context-augmented prompt. This step involves enhancing the basic user query with additional relevant information gathered to ensure the generated response is as accurate and informative as possible.

Response-Generating LLM (4): Finally, the context-augmented prompt is fed into a response-generating large language model (LLM). This LLM uses the prompt to generate a coherent and contextually appropriate answer, which is then delivered as the final output to the user.

Why Other Options Are Less Suitable:

B, C, D: These options suggest incorrect sequences that do not align with how a RAG system typically processes queries. They misplace the role of embedding models, vector search, and response generation in an order that would not facilitate effective information retrieval and response generation.

Thus, the correct sequence is embedding model, vector search, context-augmented prompt, response-generating LLM, which is option A.