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CompTIA 220-1202 Exam Questions
- Topic 1: Operating Systems: This section of the exam measures skills of a Desktop Support Technician and covers essential concepts around different types of operating systems and their specific purposes. It includes desktop and mobile platforms such as Windows, macOS, Linux, Android, and iOS. Candidates are expected to understand installation and upgrade methods, the use of system partitions, file system types like NTFS and exFAT, and how to work within vendor limitations. It also includes recognizing compatibility concerns across operating systems, configuring Windows editions, and utilizing various built-in Windows tools and features.
- Topic 2: Security: This section of the exam measures skills of a Technical Support Specialist and focuses on implementing basic security measures to protect devices and data. Topics include identifying and removing malware, configuring security settings like firewalls and access controls, and understanding authentication techniques. Candidates should also be familiar with securing wireless and wired networks, using encryption, recognizing social engineering attacks, and applying best practices for physical security and data disposal.
- Topic 3: Software Troubleshooting: This section of the exam measures skills of a Desktop Support Technician and evaluates the ability to troubleshoot common software-related issues. Candidates must identify and resolve problems related to system crashes, application errors, slow performance, and boot issues. The domain also covers mobile OS troubleshooting and the use of diagnostic tools to ensure system stability and reliability across different platforms and environments.
- Topic 4: Operational Procedures: This section of the exam measures skills of a Technical Support Specialist and involves understanding standard operating procedures in IT environments. It covers the documentation process, incident response, change management, and disaster recovery planning. Candidates also need to be familiar with safety procedures, environmental controls, and professionalism in customer communication. The section highlights the importance of following organizational policies and using remote support tools effectively.
Free CompTIA 220-1202 Exam Actual Questions
Note: Premium Questions for 220-1202 were last updated On Jun. 14, 2025 (see below)
Which of the following prevents forced entry into a building?
Bollards are sturdy, fixed posts installed around buildings or sensitive areas to physically block vehicles and prevent ramming attacks or forced vehicular entry. Unlike surveillance or lighting, bollards provide a direct physical barrier.
A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?
A credential manager encrypts and stores multiple credentials behind a single master password. Ensuring that this master password is strong and kept secure is critical; if it's compromised, all stored credentials become vulnerable.
A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?
Synthetic full backups consolidate the most recent full backup and subsequent incremental backups into a new full backup on the backup storage, without repeatedly reading all data from the production systems. This approach significantly reduces the time impact on the network and source systems during the weekly backup window while still providing a full backup set for restoration.
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
Standard operating procedures (SOPs) define consistent, step-by-step guidelines that technicians must follow - such as capturing user contact details, asset tags, and detailed issue descriptions on every ticket. Implementing SOPs ensures thorough and uniform documentation across all calls.
An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?
Resource Monitor provides real-time insights into CPU, memory, disk, and network usage by process. By observing which resources steadily increase or become bottlenecks over time, a technician can pinpoint leaks (e.g., memory), I/O contention, or other performance issues driving the slowdown.
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