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CompTIA Exam 220-1202 Topic 1 Question 4 Discussion
Actual exam question for
CompTIA's
220-1202 exam
Question #: 4
Topic #: 1
[All 220-1202 Questions]
Topic #: 1
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
Suggested Answer:
C
Standard operating procedures (SOPs) define consistent, step-by-step guidelines that technicians must follow - such as capturing user contact details, asset tags, and detailed issue descriptions on every ticket. Implementing SOPs ensures thorough and uniform documentation across all calls.
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