CompTIA Exam 220-1201 Topic 5 Question 1 Discussion

Actual exam question for CompTIA's 220-1201 exam

Question #: 1
Topic #: 5

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an email. Additionally, new applications occasionally fail to launch. Which of the following should the technician do next?

AMove the device to a room with a colder temperature.

BClose unnecessary programs.

CReset to factory default settings.

DCheck the battery health of the device.

Show Suggested Answer

Suggested Answer: B

Comprehensive and Detailed In-Depth

The symptoms --- slow response and failed app launches --- indicate that thedevice's memory or processing resources are overutilized. Closing unnecessary apps can free up RAM and CPU resources, improving performance.

Option A:Overheating may cause sluggishness, but that's not indicated here.

Option C:Factory reset is a last resort, not the next logical step.

Option D:Battery health would affect uptime, not system speed.

CompTIA A+ Core 1 Exam Objective Reference:

Objective 1.6: Given a scenario, configure basic mobile device network connectivity and application support.

by Lorrie at Jun 15, 2025, 06:14 AM

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Veronika

2 days ago

Reset to factory default? Might as well just throw the whole phone away and get a new one. Where's the fun in that?

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Lazaro

2 days ago

I think the technician should close unnecessary programs.

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Bev

6 days ago

Check the battery health? Sounds like the technician needs to charge their own brain before troubleshooting this device.

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Valentin

10 days ago

Closing unnecessary programs sounds like the logical first step. No need to go all the way to factory reset yet.

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